DOG

Free Treat with Orders over $210!

CAT

FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Why do my promo codes or loyalty points not register at checkout?

Subscription discounts can’t be combined with promo codes or Bugsy Points. Our subscriptions already include exclusive savings, so additional discounts aren’t able to be applied at checkout.

If you would like to apply a code or loyalty points on your recurring order, please contact us before your subscription date is due and we will be more than happy to guide you through the process!

Can I get free samples if I am still unsure about Bugsy's?

Of course you can! We offer samples for our 4 superstar Air Dried proteins (Turkey, Kangaroo, Chicken & Beef).

Come in store to our Prahran Market and Camberwell Market locations for some samples or simply request for some along with your online order through a call or email!

Why do some Emu treats have a slight green tinge?

Our emu is human-grade, meaning it meets the same strict standards required for meat intended for people. Under Australian food safety regulations, human-grade emu is stamped with an edible green dye to clearly identify it as approved for human consumption.

If you notice a faint green tinge on some treats, this is simply the food-safe identification stamp. It is completely safe, tasteless, and not a preservative, mould, or artificial additive.

What is your most popular treat?

Our homemade functional treats are by far our most popular treat, which can not be found anywhere else but at Bugsy’s.

With 5 different protein options to choose from, you are sure to find one your little one absolutely loves.

Is your air-dried food suitable for puppy’s?

100%! All of our air-dried foods are suitable for dog’s of all ages. Each bag has a detailed feeding guide on the back, breaking down the correct portion sizes dependant on your dogs age and weight.

 Is your pet food human grade?

Yes! All our treats are made with human grade ingredients, all while being a tasty treat for your dog! If you wish to try it for yourself, you might find some seasoning is required. As we don’t add sugar, salt, and any artificial flavourings to our treats

All-natural is what we’re all about!

How do you source your meat?

We keep it local, sustainable, and ethical. Our meats are ethically-farmed or wild-caught through government-approved methods. All from the green pastures of the Australian country to the pristine waters of Australia! No chemicals, no radiation, no toxins. 

What pet food is low in fat?

Our Kangaroo Air-Dried contains less than 10% fat, and is suitable for any dog or cat requiring a high protein, low fat diet.

Which treat would be best to give my dog while training?

Our air-dried range (Beef, Chicken, Turkey) are already broken into training size treats and are easy to carry around! Medium to large pups can try our bite-sized Big Fish (Sardines) treats!

Do your treats contain any preservatives or additives?

Nope! Bugsy’s Treats are 100% natural and completely free from preservatives and other nasty stuff. We never use any fillers, so you’re sure to get a grain-free, carb-free treat. No wheat, no chemicals, no hormones.  

What is your shipping policy?

We process all orders between 1-2 business days and ship via Australia Post eParcel service which generally takes 2-10* business days to be delivered depending on final destination.

Didn’t find your answer?

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