Subscription discounts can’t be combined with promo codes or Bugsy Points. Our subscriptions already include exclusive savings, so additional discounts aren’t able to be applied at checkout.

If you would like to apply a code or loyalty points on your recurring order, please contact us before your subscription date is due and we will be more than happy to guide you through the process!

Of course you can! We offer samples for our 4 superstar Air Dried proteins (Turkey, Kangaroo, Chicken & Beef).

Come in store to our Prahran Market and Camberwell Market locations for some samples or simply request for some along with your online order through a call or email!

Our emu is human-grade, meaning it meets the same strict standards required for meat intended for people. Under Australian food safety regulations, human-grade emu is stamped with an edible green dye to clearly identify it as approved for human consumption.

If you notice a faint green tinge on some treats, this is simply the food-safe identification stamp. It is completely safe, tasteless, and not a preservative, mould, or artificial additive.

Our in-house made functional treats — including our Joint Care and Moo Moo — are some of our most loved products, available exclusively at Bugsy's.

We also craft our own Bully Sticks in-house, bringing the same care and quality you'd expect from Bugsy's to one of the most popular treats around.

Because when it comes to your little one, we believe every treat should be made with love.

100%! All of our air-dried foods are suitable for dog’s of all ages. For puppies, we recommend our Beef or Chicken recipes to provide the extra calories they need to grow. Please check the feeding guide on the back of the bag for recommended portion sizes based on age and weight.

Yes! All our treats are made with human grade ingredients, all while being a tasty treat for your dog! If you wish to try it for yourself, you might find some seasoning is required. As we don’t add sugar, and any artificial flavourings to our treats

All-natural is what we’re all about!

We keep it local, sustainable, and ethical. Our meats are ethically-farmed or wild-caught through government-approved methods. All from the green pastures of the Australian country to the pristine waters of Australia! No chemicals, no radiation, no toxins. 

Our Kangaroo Air-Dried contains less than 10% fat, and is suitable for any dog or cat requiring a high protein, low fat diet.

The trainers we work with consistently reach for our Beef and Chicken Air Dried as their go-to training treat — and it's easy to see why. Unlike many commercial training treats, our air dried range is significantly lower in starch and carbohydrates, meaning your pup gets all the reward without the unnecessary extra calories.

Already broken into training-sized pieces and easy to carry, our full air dried range: spanning Beef, Chicken, Turkey, Kangaroo, makes rewarding good behaviour as convenient as it is nutritious. For medium to large pups, our bite-sized Big Fish (Sardine) treats are another great option to have on hand during training sessions.

Whether you're working on basic commands or more advanced training, having a treat your dog genuinely goes crazy for makes all the difference — and a treat that's better for them makes it even easier to reward generously.

Nope! Bugsy’s Treats are 100% natural and completely free from preservatives and other nasty stuff. We never use any fillers, so you’re sure to get a grain-free, carb-free treat. No wheat, no chemicals, no hormones.  

We process all orders within 1–2 business days, subject to product availability. During peak periods or following high-demand sales events, processing times may extend slightly — we'll always communicate any delays to you directly.

Orders placed before 12pm AEST on business days are prioritised for same-day processing where possible.

Shipping Methods & Delivery Times

We ship via Australia Post eParcel service. Estimated delivery times from dispatch are:

• Metro areas: 2–5 business days
• Regional areas: 5–7 business days
• Remote areas: 7–10 business days

Once your order has been dispatched you'll receive a tracking number via email so you can follow your delivery every step of the way.

Please note that delivery timeframes are estimates provided by Australia Post and are not guaranteed. Delays may occur during peak periods including Christmas, Easter, and major sales events.

Free Shipping

Standard shipping is complimentary on orders over $160 Australia-wide.

Please note that free shipping applies to standard delivery only and is not available in conjunction with Express Post.

Express Post

Express Post is available at checkout at a calculated rate based on your location and order weight. Express Post delivers next business day to most metro areas within the Australia Post Express network — delivery times to regional and remote areas may vary.

Stock Availability

While we do our best to maintain stock across our full range, some products may occasionally be unavailable due to production schedules or supplier delays. If an item in your order is out of stock at the time of processing, we will contact you promptly to discuss your options — including a substitution, partial shipment, or full refund of the affected item.

Returns & Refunds

We want every Bugsy's experience to be a positive one. We accept returns under the following circumstances:

✅ Our error — if you received the wrong product, a damaged item, or something that doesn't match your order, please contact us within 7 days of delivery and we'll make it right at no cost to you.

✅ Your dog doesn't like it — we know every dog is different. If your pup turns their nose up at a product, we'll accept a return provided the product is completely unopened, unused, and in its original condition. Please contact us within 14 days of receiving your order to arrange a return.

❌ Opened or partially used products cannot be returned for change of mind, as we are unable to resell food products once opened.

❌ Free shipping thresholds — if a return brings your order value below the free shipping threshold, the original shipping cost may be deducted from your refund.

To initiate a return please contact us at [support@bugsys.com.au] with your order number and reason for return. We'll guide you through the process from there.

Log in to your account on our store and click Subscription. If you don’t have an account yet, create one using the exact email address you used at checkout—your subscription will link automatically.